How it works Four steps, no jargon.

1. 1

   Intro call

   A short conversation to start

   We begin with a short call about your business, your guests or customers, your property or product, and what you want to fix. Tell us where blind, low-vision, and visually impaired guests get stuck, where your staff feel unsure, or where you suspect a problem but cannot see it — that is exactly what this call is for.

   There is no obligation and no jargon. By the end of the call we will both know whether we can help, what an audit would cover, and what it would cost. Every engagement is quoted per scope, so the price reflects your business — there is no standard package to fit yourself into.

   You get: a clear sense of scope and a quote for the work, before you commit to anything.

2. 2

   Audit

   Your service, experienced as a blind, low-vision, or visually impaired guest experiences it

   This is the heart of the work. We experience your service the way a blind, low-vision, or visually impaired guest or customer does — not from a checklist written by someone who can see, but by actually using what you offer, as blind, low-vision, and visually impaired people.

   • On site in New York City or San Sebastián: the full journey, from arrival to departure — finding the entrance, reading the menu, navigating the room, and everything in between.
   • Remotely, anywhere in the world: websites, apps, booking flows, menus, and documents tested with the screen readers, braille displays, and magnification tools blind, low-vision, and visually impaired people use every day.
   • For food brands: your packaging and labeling, judged in the aisle and in the kitchen, where a blind, low-vision, or visually impaired shopper decides by touch in seconds.

   We pay attention to the handoffs as much as the highlights, because that is where access usually fails — the moment between being seated and being handed a menu nobody can read, or between check-in and finding the room alone.

   You get: your business seen clearly, through the experience of the guests you most want to welcome.

3. 3

   Written report

   Prioritized, practical fixes in plain language

   After the audit you receive a written report of everything we found. It is written in plain language your whole team can act on — no compliance jargon to decode, and no findings without a fix attached.

   Fixes are ordered by impact, so you can start with what matters most to a blind, low-vision, or visually impaired guest and spend where it counts. Many of the highest-impact changes cost little or nothing: a menu in a format a phone can read aloud, a path kept clear, a script your staff can actually use. Where a fix does cost money, the report says why it is worth it and what it changes.

   You get: a prioritized report you can work through at your own pace, starting with the biggest wins.

4. 4

   Training and follow-up

   Optional — and where the fixes become habits

   A report changes a building. Training changes a welcome. If you choose it, we run practical sessions with your team on the real situations they face: guiding and seating a blind, low-vision, or visually impaired guest, describing a menu or a room, presenting dishes, reading a check, and the etiquette around guide dogs and canes that puts everyone at ease.

   Training sessions are available in English or Spanish, so they reach the whole team, not just management. Afterwards, we follow up and check that the fixes landed — that the new menu format works in a busy service, that the room layout still works on a full night, that what changed on paper changed in practice.

   You get: a team that handles it well without thinking twice, and confirmation that the work held.

“A blind, low-vision, or visually impaired guest does not need your restaurant to be perfect. They need the menu they can read, a path they can follow, and staff who are glad they came.”