Start the conversation.

Tell us about your business and what you want to make easier to use. Email is the way to reach the practice — one inbox, answered by both consultants.

Write to us

Daniel Aronoff and Estefanía “Ania” Miner read every message themselves. There is no intake team and no call center — your email comes straight to the two people who would do the work.

What to include in your first email

Three things are enough to get a useful reply. Short is fine — a few honest lines beat a polished brief.

  • Your business

    What you run — a restaurant, a hotel, a food brand, a digital product — and who it serves.

  • Where you are

    Your city and country, so we can tell you plainly whether we would work with you on site or remotely.

  • What you want to improve

    The experience you are worried about: a dining room that blind, low-vision, and visually impaired guests cannot navigate, packaging nobody can read by touch, a booking flow that shuts people out — whatever brought you here.

Where we work, and in which languages

Two home bases, clients worldwide

Sense and Service is based in New York City and San Sebastián, Spain. We work on site in our two home bases and remotely with clients anywhere else in the world.

English, Spanish, and Basque

Write to us in whichever of the three suits you. Between Daniel and Ania, your email will be read — and answered — in your own language.

Send us a message

No CAPTCHA. No traffic lights, no crosswalks, no “prove you’re human.” Every field labeled, every error in plain words — possibly the most accessible contact form on the internet.

Submissions go straight to our inbox at [email protected].

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Find us

Our writing, reviews, and day-to-day work live in these places.